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Fava is totally dedicated to studying ideas and designs capable of solving the specific problems of its Customers.
The Customer is considered the company's most important collaborator. This makes the relationship with the final user one in which a coordinated effort is always the overriding concern.
The service provided, therefore, does not end when the product is delivered, but continues over the entire period in which the plant or machine is used, and is backed up by a service plan to improve the operator's technical and technological profile.
With this in mind, Fava has prepared customer services via modem, and, in order to ensure timely action, a technical after-sales office has been set up in North America - an extremely strategic and important area sensitive to service.
Our skilled technicians can carry out over a short period of time, on a worldwide basis, inspection services and, where necessary, organise the arrival of the necessary spare parts.
Fava is also available for scheduling general systematic on-site inspections and preventive maintenance programmes, even where no technical problems have been encountered so that optimal operation of the plants is guaranteed in time to come.
To complete this picture, the company offers its Customers periodic training and product briefings.
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